All purchases from the website ship within 1-3 WEEKS from Texas, USA. All items are shipped via USPS. Delivery estimates are not guaranteed due to unknown circumstances involved within USPS (weather, peak of service, labor disruptions, etc). You will receive a tracking number in your email from the shop once your order has been shipped.
USA SHIPPING
All USA shipping is one flat $6.60 rate.
You have the option to choose INSURED PRIORITY MAIL for anything you buy if you want it, for $12.65. This will cover the entire insurance cost of your order, and it will go out via priority mail so that you may have more peace of mind about your package.
INTERNATIONAL SHIPPING
We ship anywhere in the world! Your shipping will be automatically calculated by the United States Postal Service at checkout. All International packages will ship via First Class International shipping. Delivery is usually 1-3 weeks.
Duties, Taxes & Import Fees
Each country has its own import rules, and some may charge customs duties, taxes, or handling fees before delivery.
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These fees are set by your country’s customs office and aren’t included in your order total unless noted at checkout.
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If any fees apply, your local postal service or courier will contact you when your package arrives in your country.
COMBINING WEBSITE ORDERS
We do not combine any orders.
WHAT TO DO IF YOUR ORDER IS LOST IN THE MAIL AFTER IT WAS SHIPPED OUT
Because our products are delivered to the customer through the mail system only, all we have to depend on is that the mail system doing their part and does not lose your package and the hard-earned and spent money. Trust me, I follow your packages the minute it leaves my studio, and I watch them daily until they are delivered because I have no control over what happens to your packages after they leave my hands.
My team and I package every single order by hand ourselves, and we ship out anywhere from 500 to 800 packages a month.
We take into consideration that something is bound to happen with that many shipments.
However, the items in my shop are handmade by the team and me. We do not mass produce, nor do we have unlimited inventory of every product. Everything is very limited in what we supply to our store, and not one item is like the other.
We simply do not have the option to just replace your order on a whim if something happens to it.
We know things happen, but our policy for packages being lost or destroyed is not going to be the expected Amazon replacement or refund method, which we simply cannot offer. But we do have a plan in place.
LOST, STOLEN, OR DAMAGED PACKAGES:
Once your order has been processed and shipped, you will receive a tracking number via email. Please allow the carrier time to update tracking information.
We are not responsible for packages that are lost, stolen, or damaged in transit once they have been handed over to the shipping carrier.
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If Shipping Protection Was NOT Purchased:
Customers are responsible for contacting USPS directly to file a claim for any lost or stolen packages. We recommend visiting your local post office or filing a claim online through USPS as soon as possible.
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If Shipping Protection WAS Purchased:
If you added shipping protection to your order, you may file a claim for lost, stolen, or damaged packages by clicking HERE.
Once the claim has been filed, Soco Studio will privately reach out to you and discuss a solution that best fits your specific order issue.
Please ensure all shipping information is entered correctly at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
If you have any questions, feel free to contact us—we’re happy to help guide you through the process.
Do NOT file a chargeback against me from your bank. If your order was provided a tracking number and we both watched it ship around the US to get to your house, and something happened to it, it is cruel to file a chargeback against me for something that is completely not my fault or out of my control. A chargeback will not only take the money out twice, but I will also lose the inventory, and it is a red mark against me. I can understand if a company simply never shipped your product, but that will never be the case here at SoCo Studio, previously known as Southern Comfort Fitteds.
I always give the benefit of the doubt and will provide my best customer service to you. But so many small businesses get scammed out of lots of money and products, and ultimately get reported and never do anything wrong.
In closing, please know that I completely understand how frustrating it is to spend a lot of money on something and then never even get it. It is very important to me that I do my best to help resolve that with you on a one-on-one basis.
